Question 1

Do you ship anywhere in New Zealand?

Accepted Answer

Yes — we dispatch from within NZ to every region. Auckland, Wellington, Christchurch, Hamilton, Tauranga, Dunedin and rural addresses included. Because we ship locally, you avoid customs, border holds and international tracking blackouts.

Question 2

How long until my order arrives?

Accepted Answer

Orders placed before 2pm on a working day are dispatched the same day. Most metro addresses receive their order within 1–2 working days; rural addresses 2–4 working days. Every order ships tracked.

Question 3

Is my order packaged discreetly?

Accepted Answer

Always. Every order ships in plain, unbranded packaging with no mention of the contents on the outside — no logos, no peptide names, nothing identifying.

Question 4

How do I know your peptides are real?

Accepted Answer

Every batch we stock is third-party tested by HPLC and mass spectrometry before it goes on sale. Certificates of Analysis are available on request — just contact us with your order number.

Question 5

What does 'Subscribe & Save 10%' mean?

Accepted Answer

When you choose Subscribe & Save at checkout you get a recurring 10% discount applied to that order. Manage or cancel anytime from your account — no lock-in.

Question 6

What sizes do your vials come in?

Accepted Answer

Most peptides come in two sizes (typically 5mg and 10mg). GHK-Cu is available in 50mg and 100mg. Each product page lets you pick the size that suits your protocol.

Question 7

What payment methods can I use?

Accepted Answer

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay through our secure Shopify checkout. All payments are processed in NZD.

Question 8

How should I store my peptides?

Accepted Answer

Lyophilized (freeze-dried) peptides are stable at room temperature in a cool, dry place out of direct sunlight for short periods, but for best longevity refrigerate at 2–8°C. Once reconstituted with bacteriostatic water, refrigerate and use within the recommended window for that peptide.

Question 9

Is it legal to buy peptides in New Zealand?

Accepted Answer

Our peptides are supplied strictly for laboratory research only and are not sold for human or veterinary consumption. It is the buyer's responsibility to ensure their use complies with all local laws and regulations.

Question 10

Do you offer wholesale or research-lab pricing?

Accepted Answer

Yes — for bulk and research-lab volume pricing, please get in touch via our Contact page with the products and quantities you're after.

Question 11

What if my order is damaged or lost?

Accepted Answer

Contact us within 7 days of delivery (or 14 days if your tracked parcel hasn't arrived) and we'll either replace your order or refund it in full.

Frequently asked questions